Effective as of 01.04.2024

At Mouldshop A/S, we prioritize your privacy and commit to being transparent about the use of your personal information for marketing purposes, in accordance with the guidelines of the Data Protection Authority. MyMouldshop, our benefit club, offers you unique advantages when purchasing at mouldshop.dk. Membership is free and provides access to a range of benefits as a customer and member of MyMouldshop.

If you want to know more about how we process personal information in connection with your membership at Mouldshop, you can find information about the Handling of Personal Data here.

Membership

To become a member of MyMouldshop, you must create an account on mouldshop.dk. During registration, you can choose to become a member by marking the relevant field. You can also sign up for membership via our website or contact our customer service at sales@mouldshop.dk to request membership. Membership is an easy way to access exclusive benefits and offers.

To become/be a member, it is mandatory that you provide your name, company email, company mobile number, and company address; moreover, you must verify your email when you have created an account in the webshop. Your membership is personal and may not be used by anyone other than yourself.

Benefits

• Free Shipping: As a member of MyMouldshop, you get free shipping on your purchases from mouldshop.dk, however, with a requirement for a minimum purchase.
• Extra Treats: Enjoy small extra gifts like candies and movie tickets with certain purchases.
• Discounts on Selected Items: Get access to special discounts on selected products.
• Competitive Prices: We offer some of the best prices on the market to our members.
• Customized Offers and Newsletters: Receive tailored offers and news that match your interests and needs.
• Invitations to Seminars and Events: Get exclusive invitations to our seminars and events.

Use of Membership

Using your membership at MyMouldshop gives you access to VIP benefits with each purchase on our website, once a day for one purchase. Remember, benefits cannot be combined with other offers, and additional conditions may apply to each specific benefit. Normally, orders are sent as one complete delivery.

If you wish for partial deliveries, please contact customer service with your order number at sales@mouldshop.dk.

Note, extra costs for partial deliveries are invoiced. Free shipping applies to combined or first partial delivery, but not for express/direct delivery and only for shipments with Postnord.

When does Mouldshop collect personal information?

Mouldshop collects personal information when registering for MyMouldshop and through various interactions like newsletters and orders via the website. You can always update your information and add new ones to receive tailored content from Mouldshop. For a deeper understanding of our practices with personal information, refer to our Data Protection Policy and Cookie Policy.

Use of information in MyMouldshop

When you sign up for MyMouldshop, Mouldshop uses the information you provide to send relevant communication about changes and updates and to manage your membership. Upon signing up, you can choose to receive tailored newsletter emails and marketing offers, which means personalized content and special offers reserved for members. We use retargeting technologies across the internet to target ads based on your online behavior. You can change your preferences or withdraw your consent at any time via your Mouldshop profile. For more detailed information, see our Cookie Policy. Remember to update your information on your profile or contact our customer service for assistance.

Categories of recipients

At Mouldshop, handling your personal information involves carefully selected data processors and service providers. These partners process data on our behalf and are strictly obliged to comply with our privacy standards. They may not use your data for their purposes and must maintain high security standards. When you interact with social networks like Facebook or LinkedIn via Mouldshop.dk, your activities may be shared with these platforms. To avoid unintended data transfer, you should log out of social media before visiting our website. We only transfer personal data to countries outside the EU/EEA if they comply with GDPR's level of protection. If you have accepted marketing and have a profile on social media, your email may be shared with them, also those outside the EU/EEA like the USA. We recommend reading the social media's data protection policies to understand their practices and adjust your privacy settings accordingly.

When you consent to marketing and have a profile on social media, Mouldshop may share your email with Facebook, YouTube, and LinkedIn in the USA. This only occurs in accordance with your consent and under the condition that these platforms comply with appropriate data protection standards. For detailed information about their privacy policies, we refer to their respective websites.

• Facebook (META): https://www.facebook.com/privacy/policy/
• Google+ (including Youtube): http://www.google.com/intl/en/policies/privacy/
• LinkedIn: https://www.linkedin.com/legal/privacy-policy

Storage of personal information in MyMouldshop

At Mouldshop, we store your personal data as long as you are active in MyMouldshop. We commit to protecting your data and therefore implement necessary security measures against unwanted access or damage. This includes technical and organizational measures. Our internal rules for information security ensure effective protection of your personal information.

Unsubscribing from MyMouldshop

When you unsubscribe from MyMouldshop, your Mouldshop profile will still be active, meaning you can still shop on our webshop and maintain your account. Unsubscribing from the benefit club does not affect your ability to make regular purchases, but you will no longer have access to the extra benefits. If you wish to delete your account entirely, please contact our customer service.

You can unsubscribe directly via your profile or contact our customer service.

Your rights

Under the data protection regulation, you have the right to control your personal data at Mouldshop. This includes the ability to view, edit, or delete your information via your Mouldshop profile. You can also unsubscribe from services or gain insight into the data we have about you. For certain requests, like getting full insight into stored data, you need to contact our customer service. These options ensure you have full control over your personal information, read more below:

• Insight: You have the right to insight into the data we process about you, either via customer service or directly on your profile.
• Correction: You can correct inaccurate personal information on your profile or by contacting customer service.
• Deletion: Membership in MyMouldshop can be terminated and deleted from your profile or via customer service.
• Limitation: Under certain circumstances, you can request to limit the processing of your data.
• Objection to Marketing: You have the right to object to direct marketing and can unsubscribe via your profile.
• Withdrawal of Consent: You can withdraw your consent at any time via customer service.

Disclaimer

Mouldshop A/S reserves the right to reject orders and is not responsible for any errors in prices, products, or systems.

Contact us

If you want more information, change or delete your information at Mouldshop, you are always welcome to contact us. You can contact us at sales@mouldshop.dk or Phone: +45 70 20 84 84

Changes

In understanding the rapid development within information technology and to ensure your data, it may be necessary to revise our handling of personal information. Therefore, Mouldshop reserves the right to change our terms. Changes will be indicated with an updated date at the top of the document. In the event of significant changes, we will inform you on our website and via email with a month's notice before they take effect.