FAQ

Navigate through our FAQ section for quick and easy answers to common questions about our products, services, and processes. Whether you're looking for information on product usage, shipping, returns, or technical support, our FAQ section is designed to provide you with immediate solutions. Organized and user-friendly, it's here to help you get the most out of your experience with our company, ensuring your questions are answered promptly and effectively.

Product Usage

Please refer to the Quick Start Guide included with your product for step-by-step setup instructions. Additionally, video tutorials are available on our website under the 'Support' section

Most of our products are designed with industry-standard compatibility in mind. For specific compatibility questions, please check the product specifications on our website or contact our customer service team

Regular maintenance requirements vary by product. We recommend consulting the maintenance section of your product's user manual for detailed instructions. General tips and maintenance videos can also be found in our 'Resources' section.

Shipping

Standard shipping within our service area typically takes 3-5 business days. Expedited shipping options and times are available at checkout.

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

We do offer international shipping. Costs vary based on destination and package size. For detailed pricing, please contact our sales team.

Delivery Information 

Below are the delivery services we offer to get you your Mouldshop order straight to your door or for you to pop in and collect when it suits you. This page will display what day to expect your order for each delivery option and this will change depending on the time of day you look at it for the options available (and the cut-off times daily)

 

*For URGENT delivery items we would suggest contacting our customer service team on 08454 700701 or our Live Chat who can advise on stock availability and lead times

 

Collection 

NEW - Order & Collect in 30 mins is available during office opening hours and as long as the order is placed at least 40 mins before the office closes. Contact our customer services on 08454 700701 to confirm stock availability and arrange a collection

 

United Kingdom

Next Day Delivery

£12

*Order before 4pm Mon-Thurs for next day delivery before 6pm (excludes English Bank Holidays. Orders placed on Fri after 3pm, Sat or Sun will arrive by Tuesday) *Stock items only

Standard Delivery

£9

*Order before 4pm - For delivery within 5 working days

 

Northern Ireland

Next Day Delivery

£32

Order before 4pm Mon-Thurs for next day delivery (excludes English Bank Holidays. Orders placed on Fri after 3pm, Sat or Sun will arrive by Tuesday) *Stock items only

Standard Delivery

£18

Order before 4pm Mon-Thurs for 3-5 day delivery (excludes English Bank Holidays. Orders placed on Fri after 3pm, Sat or Sun will arrive by Tuesday) *Stock items only

 

Republic of Ireland 

Standard Delivery

€21

Order before 4pm Mon-Thurs for 3-5 day delivery (excludes English Bank Holidays. Orders placed on Fri after 3pm, Sat or Sun will arrive by Tuesday) *Stock items only

Returns

We accept returns within 30 days of purchase for most items in new, unused condition. Some restrictions apply. For complete details, please visit our 'Return Policy' page.

To initiate a return, please fill out the return form on our website and follow the instructions provided. Our customer service team is also available to assist with the process.

Yes, certain items such as custom-made products, clearance items, and perishable goods are not eligible for return. For a full list of non-returnable items, please check our 'Return Policy' page.

Technical Support

Our technical support team is available to assist you. Contact us via email at support@example.com, or call us at 1-800-555-1234 during business hours.

Please consult the troubleshooting section of your product manual first. If the issue persists, contact our technical support team for further assistance.

If your product is still under warranty and has developed a fault, please contact our customer service team to arrange for a replacement. Be sure to have your purchase information and product details handy.