Effective as of April 1, 2024

Mouldshop SE is committed to protecting and respecting the personal data we collect in connection with you as a customer.

What Data Is Collected

To ensure compliance with the obligations under Danish data protection regulations as well as the European Parliament and Council Regulation (EU) 2016/279 on data protection, we hereby inform you about the data that has been stored in our CRM system (Customer Relationship Management system) according to Art. 13 of the Data Protection Act.

Registered data includes:

• Company name
• Company address and workplace
• Contact information (email)
• Contact history
• Contract history is to ensure transparency and provide an overview of your transactions of our products. The purpose of collecting your data is to maintain high service, good communication from us as suppliers of tools, and not least, to ensure relevant contact information in connection with any warranty cases.

Your personal information is treated confidentially with us and is only shared when strictly necessary. It is essential that you are familiar with our terms and conditions to understand how we process your data.

By purchasing products or using services, and by browsing our website, you consent to the collection of your personal data and accept the applicable terms. By continuing use after updates to these terms, you also accept these changes.

As the data controller, Mouldshop SE ensures that your data is handled in accordance with the law. If you have questions, you can always contact us:

Mouldshop SE

Purpose of Data Collection

Your personal data will not be used for profiling or sending marketing material without prior written consent.

Your data is used to process your orders, improve your user experience on our website, and to inform you about our latest products and offers.

We collect your data when you:

• Purchase goods online or surf on our website.
• Order a catalog or sign up for our My Mouldshop newsletter.
• Create and use your membership of My Mouldshop.
• Create and use your Mouldshop profile.
• Use or interact with our services.
• Participate in promotions, competitions, or surveys.

Storage and Security

Your personal information is securely stored in our CRM system for the period they are relevant to our cooperation. We delete your contact details if they have not been active for 5 years, unless they need to be stored to comply with warranty obligations, purchase agreements, or other relevant contractual relationships. The security of your data is a priority, and we take all necessary measures to protect your information from unauthorized access or misuse.

Third-Party Sharing

Your personal data is only shared in necessary situations. We do not disclose your information to third parties without your consent, unless it is essential to complete a transaction or to comply with the law. Our carefully selected partners, who assist with delivery or updates, may receive relevant information. In certain cases, when we collaborate with third parties, we may also receive your data from them. We verify and update your information for accuracy and security, and impose strict requirements on our partners to protect your data.

Your Rights

As a customer of Mouldshop, you have the right to request access to the personal data we have registered about you. You can see where the data comes from and their use. Furthermore, you have the right to have incorrect or irrelevant data corrected, updated, or deleted. We store your information in accordance with applicable legislation, and you will be informed of any disclosure of your data. It is important that you keep us updated on changes in your information. You have the right to object to the processing of your data.

In connection with the registration of your information and contact history, you have the following rights:

• The right to access the information registered about you, according to Art. 15 of the regulation.
• The right to have information corrected or deleted, according to Art. 16 and Art. 17 of the regulation.
• The right to object to our processing of your information, according to Art. 21 of the regulation.

Delete Your Data

If you wish to have your data deleted, this can be done by sending an email to:

Consent

When you accept cookies via the cookie banner on our website, you consent to the collection of your data. In addition to this consent, your continued use of our services, such as completing purchases or signing up for our newsletter, can also be considered acceptance of our data processing practices. Read more about the terms and conditions of the newsletter and My Mouldshop.

Cookies

A cookie is a small text file that is stored on your device when visiting a website. This file helps make your experience on the website more personal and efficient. You can read more about which cookies we use, the purpose of the collection, and how you can delete or reject them in our cookie policy here.

Contact Information

Any questions related to this letter or other questions to the Mouldshop group's handling of personal data can be directed to the GDPR responsible by mail:

 

Changes

With the rapid development within information technology, it may become necessary to update our personal data policy. Mouldshop reserves the right to make such changes. Should there be changes, we will update the date at the top of the document and inform you of significant changes via our website.